Accounts and access FAQs
Find answers to common questions about horse tipping and our services.
I want to cancel my subscription
No lock-in contracts here. You can cancel anytime before your next renewal inside your account in the Members area.
- Log in as you normally would to access Premium tips.
- Click “Plans” on the left-hand side of the screen.
- In the Current Plan section, click “Cancel Plan” at the top right.
Once cancelled, your membership will remain active until the end of your current billing period.
If you run into any issues, get in touch via the Contact page, and we’ll help you out.
I forgot to cancel my subscription; can I have a refund?
You can update your account in the Premium Members area, so you are free to manage your account as you wish.
If you forget to cancel your subscription, let us know and we can refund your last subscription payment less the $39 monthly subscription fee (i.e. if you are on an $89 Quarterly Membership, we will refund you $50 being your quarterly membership fee of $89 less the monthly membership fee of $39), noting you will retain access for the month in this circumstance.
I want to upgrade my subscription
You can update your account in the Premium Members area. Log in as you would normally to access the Premium Member tips, then:
- Click “My Account” at the top right of the screen
- Click “My Subscription” from the left-hand side menu
- Under the Subscription Total subheading, click “Upgrade or Downgrade”
- This will take you to a new page. Select your new plan from the drop-down box menu.
- Once you have selected your new plan, click “Join Now” and your new subscription level will apply once your current subscription expires.
Why can’t I login?
The Premium Members area is protected for your security.
To access your account, enter your correct username or email address. After that, you can either:
- Send a login code to your registered email address, or
- Enter your password to sign in.
If you’re having trouble, please check:
- You’re using the correct username or email linked to your membership
- There’s no autofill or saved data interfering with your details
- You try logging in from a different browser or device
If you choose the login code option, check your inbox (and your spam or junk folder) for the email.
If you’re still stuck, use the password reset option under the login fields or contact us, and we’ll help you out.
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